Shipping Information

GIFT HAMPERS

Delivered Australia Wide

Our gifts are delivered with same day, overnight and regular courier options. Use the calculator at the checkout to find the delivery options for your area.

You can order in advance by simply selecting your preferred delivery date at checkout for hampers being delivered within 30km of Perth for just $14.95

Delivery Information

SAME DAY GIFT HAMPER DELIVERY PERTH

Same day delivery is available within 30km of Perth CBD. Orders must be placed before 12.30pm AWST on the required delivery date.

Orders sent outside WA are sent via overnight courier and take approximately 1-2 days depending on location. Shipping fee is calculated at the checkout.

DELIVERY TIMES

Overnight Delivery to all Metro Cities. Order by 2PM
Regional areas may take between 1-2 Business Days
Same Day Delivery available within 30km of Perth
Please note: the delivery timeframes outside of Perth metro exclude public holidays, weekends and any courier delays.

DELIVERY TO HOSPITALS

We do delivery to hospitals, however prior to placing your order please ensure the recipient will still be there to receive the delivery. Please also note the ward, room and bed number if possible.

* Receipts are emailed only and not sent with the gifts*

CONDITIONS APPLY

We do our best to have your gifts delivered to you ASAP and within the specified time frame, however we ask that you understand that due to unforeseen circumstances (like wild weather or road disruptions that may hold up our couriers) we can not always guarantee overnight delivery.

CAN I WRITE A PERSONAL MESSAGE?

Absolutely. A card will be placed inside your gift with your personalised message. Please write your message in the CART during the checkout. All cards are handwritten in our very best handwriting by our lovely team.

ORDER AMENDMENTS

We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders.
Please email hello@aveneuhampers.com.au for more information or to request an order amendment.

AUTHORITY TO LEAVE

What if the recipient is not home when the hamper arrives?

If you have provided the recipient's phone number we will try to contact them to ask where we can leave the hamper. If they don't answer we will do our best to find a safe place and send you a photo. If no safe place to leave the gift, we will leave a card for the hamper to be collected from us or arrange a redelivery which is $14.95. Once the hamper has been left at the door it is not our responsibility. If it a very hot day in Perth ice packs will be added to our Perth hamper deliveries

. Please contact us within 30 minutes of the order being placed for any special requests. Please note we are unble to select a delivery time.

NOTE: It’s always a good idea to choose a work address for the recipient. For further information refer to our Terms and Conditions or call one of our friendly team members on 1300 32 32 47

If your gift hamper is returned to us as it was unable to be delivered, we will contact you and a re- delivery fee may be charged. We promise we will do all we can to deliver on the first attempt to avoid this.

If the hamper is sent with Australia post (all hampers going out with 30km of Perth CBD) and returned to sender we are charged a return to sender fee which we will pass on to you and also charge a re delivery fee $14.95

Delivery Information

When will my gift arrive?

If your delivery postcode qualified for our hand delivery service: We’ll notify you via email once your gift has been picked up (on the date you’ve selected) and again when it has been delivered.

If your delivery postcode qualified for national delivery. We are unable to set a delivery date, however we will do our best to get your order to its final destination as quickly as possible. All gifts are sent via with star track and take 1-3 days.

What if I make a mistake?

No worries! Just reply to this confirmation email with the changes you need to make, and a member of our team will get in touch with you ASAP! As long as you contact us before the gift leaves our warehouse, we WILL be able to get it fixed up for you. Be quick though, because our team works at lightning speed to get things out the door ASAP! If your hampers has left us with the wrong delivery address we will do our best to fix this for you right away, please note if it has been sent with star track the hamper will need to be retunred to us and re delivered. There will be a cost for the hamper to be delivered to us and for the hamper to be redelivered to correct address. Please check your order confirmation to ensure we have the correct information.

What if the recipient is not home when the hamper arrives?

If you have provided the recipients phone number we will try to contact them ask there where we can leave the hamper. If they don't answer we will do our best to find a safe place and send you a photo. If no safe place to leave or we cant access the building, we will leave a card for the hamper to be collected from us or arrange a redelivery which is $14.95. Once the hamper has been left at the door it is not our responsibility. If it a very hot day in Perth ice packs will be added to our Perth hamper deliveries.

SHipping & delivery FAQ's

Order Monday to Friday BEFORE 12.30PM for same day delivery within 30km of Perth CBD for same day delivery. Same day delivery fee $14.95 ORDER BEFORE 2PM WST for next day delivery to Metro Locations Australia wide.

Yes you can! You will be given this option at check out if your delivery address is within our hand delivery service 30km of Perth CBD. This serivice is $14.95

Yes we deliver Austraila wide. Orders sent outside WA are sent via EXPRESS NEXT DAY DELIVERY TO METRO Location - MONDAY TO FRIDAY and take approximately 1-3 days depending on location. Shipping fee is $19.95

Yes you will be sent this to your email address and it will be sent to your mobile number provided at check out.

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