Shipping Information

GIFT HAMPERS

Delivered Australia Wide

Our gifts are delivered with same day, overnight and regular courier options. Use the calculator at the checkout to find the delivery options for your area.

You can order in advance by simply selecting your preferred delivery date at checkout for hampers being delivered within 30km of Perth for just $17.95

Delivery Information

SAME DAY GIFT HAMPER DELIVERY PERTH

Same day delivery is available within 30km of Perth CBD. Orders must be placed before 2pm AWST on the required delivery date.

Orders sent outside WA are sent via overnight courier and take approximately 1-2 days depending on location. Shipping options and fees are calculated at the checkout.

DELIVERY TIMES

Overnight Delivery to all Metro Cities. Order by 2PM
Regional areas may take between 1-2 Business Days
Same Day Delivery available within 30km of Perth
Please note: the delivery timeframes outside of Perth metro exclude public holidays, weekends and any courier delays.

DELIVERY TO HOSPITALS

We do delivery to hospitals, however prior to placing your order please ensure the recipient will still be there to receive the delivery. Please also note the ward, room and bed number if possible.

* Receipts are emailed only and not sent with the gifts*

CONDITIONS APPLY

We do our best to have your gifts delivered to you ASAP and within the specified time frame, however we ask that you understand that due to unforeseen circumstances (like wild weather or road disruptions that may hold up our couriers) we can not always guarantee overnight delivery.

CAN I WRITE A PERSONAL MESSAGE?

Absolutely. A card will be placed inside your gift with your personalised message. Please write your message in the CART during the checkout. All cards are handwritten in our very best handwriting by our lovely team.

ORDER AMENDMENTS

We have a 30 minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try and be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders.
Please email hello@aveneuhampers.com.au for more information or to request an order amendment.

AUTHORITY TO LEAVE

What if the recipient is not home when the hamper arrives?

If you have provided the recipient's phone number we will try to contact them to ask where we can leave the hamper. If they don't answer we will do our best to find a safe place and send you a photo. If no safe place to leave the gift, we will leave a card for the hamper to be collected from us or arrange a redelivery which is $14.95. Once the hamper has been left at the door it is not our responsibility. If it a very hot day in Perth ice packs will be added to our Perth hamper deliveries

. Please contact us within 30 minutes of the order being placed for any special requests. Please note we are unable to select a delivery time.

NOTE: It’s always a good idea to choose a work address for the recipient. For further information refer to our Terms and Conditions or call one of our friendly team members on 1300 32 32 47

If your gift hamper is returned to us as it was unable to be delivered, we will contact you and a re- delivery fee may be charged. We promise we will do all we can to deliver on the first attempt to avoid this.

If the hamper is sent with Australia post (all hampers going out with 30km of Perth CBD) and returned to sender we are charged a return to sender fee which we will pass on to you and also charge a re delivery fee $14.95

Delivery Information

When will my gift hamper arrive?

If your delivery postcode qualifies for our Perth same-day delivery service, you'll receive an email once your gift hamper has been picked up for delivery and another confirmation once it has been delivered.

For Australia-wide hamper deliveries, all orders are sent via StarTrack Express. While we cannot guarantee a specific delivery date, most metropolitan areas typically receive their gift hamper within 1–3 business days after dispatch. Delivery to regional and remote locations may take a little longer.

Once your order has been dispatched, we'll email your tracking details so you can follow your hamper's journey.

What if I make a mistake with my order?

Simply reply to your order confirmation email as soon as possible with the changes you'd like to make, and our team will do everything we can to help.

If your hamper has not yet left our Perth warehouse, we can usually update your delivery address, gift message or recipient details at no extra charge.

For Perth same-day hand deliveries (within approximately 35km of Perth CBD), we can make changes right up until your hamper leaves our warehouse with one of our delivery drivers. Once your hamper is out for delivery, we are unfortunately unable to change the delivery address or delivery instructions.

For Australia-wide deliveries sent via StarTrack Express, we can only make changes before your hamper has been dispatched. Once your hamper has left our warehouse and is with StarTrack, the delivery is outside of our control. If the delivery address is incorrect, we may be unable to redirect the parcel. In some cases, the hamper will need to be returned to our warehouse before it can be resent to the correct address, with additional courier and redelivery charges applying.

To avoid delays, extra costs and disappointment, please check your order confirmation carefully and ensure all delivery details are correct before your hamper is dispatched.

SHipping & delivery FAQ's

Order before 2pm AWST, Monday to Friday for same-day delivery within approximately 35km of Perth CBD.

Same-day Perth delivery: From $17.95.

Order before 2pm AWST for same-day dispatch on Australia-wide orders. Most metro locations typically receive their hamper the next business day after dispatch via StarTrack Express (delivery timeframes are estimates only and cannot be guaranteed).

Can I select a delivery date?

Yes. If your gift hamper is being delivered within approximately 35km of Perth CBD using our Perth hand delivery service, you can select your preferred delivery date during checkout, and we'll deliver your hamper on that date we are unble to select a delivery time.

For Australia-wide deliveries outside our Perth hand delivery area, you can request a preferred delivery date at checkout. We will dispatch your hamper to arrive as close as possible to your requested date; however, this is a request only and cannot be guaranteed. Once your hamper has been dispatched with StarTrack Express, delivery is managed by the courier and is outside of our control.

If your gift is for a special occasion such as a birthday, anniversary or celebration, we recommend ordering a little earlier to allow for any unexpected courier delays, especially during busy periods or public holidays.

Yes! We deliver our premium gift hampers Australia-wide, making it easy to send thoughtful gifts to family, friends, clients and colleagues no matter where they are.

Orders placed before 2pm AWST, Monday to Friday, are dispatched the same business day from our Perth warehouse via StarTrack Express. Most metropolitan locations typically receive their hamper the next business day after dispatch, while regional and remote areas generally take 1–3 business days or longer depending on the destination.

If your recipient is located within approximately 35km of Perth CBD, they may also be eligible for our same-day Perth hand delivery service when you order before 2pm AWST, Monday to Friday.

Once your hamper has been dispatched, you'll receive tracking details via email so you can follow your gift every step of the way.

Yes you will be sent this to your email address and it will be sent to your mobile number provided at check out.

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