Policies

Refund and Returns Policy

CHANGE OF MIND

We do not offer a refund for change of mind, or because your recipient did not appreciate the gift, so please choose carefully before making your purchase.

RETURNS

All our hamper items are carefully secured in sturdy packaging, and we take pride in ensuring your gift arrives in pristine condition. If an item arrives damaged, please email hello@avenuehampers.com.au within 48 hours of the delivery, providing photos of the damage.

If the problem with the item is our fault, or that of our courier, will do everything we can to rectify the problem, such as sending a replacement at our cost, or offering a refund.

If we deem the product to be damaged, faulty or the incorrect item, we will cover the cost of the return courier. If the hamper is returned for any other reason, such as an incorrectly provided address or if there is insufficient evidence suggesting Avenue Hampers are at fault, there will be a $14.95 re-delivery fee.

All refunds for orders will be credited back to the credit card or PayPal account used to purchase the order.

CANCELLING YOUR ORDER

Cancellation or alteration of your order must be made at least 48 hours prior to dispatch, otherwise the item originally ordered will be sent.

OUT OF STOCK AND REPLACEMENT ITEMS

If we cannot supply a particular item listed for inclusion in a hamper, we will replace the product with an alternate product of equal or greater value.

Our Content

In our blog, we provide information about how our hampers can be used to help you celebrate special events. This information is provided solely for your entertainment and is not a recommendation that any particular product is right for your situation. Please conduct your own research and make an informed decision before choosing to purchase a hamper from us.

From time to time we may display 3rd party advertising on our website. We have no responsibility for or control over the content of this advertising. Any transaction entered into with a third party advertiser is entirely at your own risk and under their terms of service. We are not a party to that relationship and have no responsibility for the transaction.

Intellectual Property

COPYRIGHT

The content of this website is protected by copyright. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have the licence to use the materials.

No portion of this website may be copied or replicated in any form for a commercial purpose without our written consent. This includes our images.

You are welcome to share our pages freely on social media so long as you provide a clear link back to our site.

TRADEMARKS

Peachy Pair Pty Ltd owns the unregistered trademark in the name Avenue Hampers and our logo. You may not use these marks for any purpose without our express permission.

Visitor Information

We will endeavour always to treat you with respect and communicate clearly with you. We ask that you do the same. We reserve the right to delete and not respond to any communication that is rude or offensive.

We employ the use of cookies to enable us to retrieve user details for each visit, and improve the functionality of our site. By using our website, you consent to this use of cookies. Some of our affiliate/advertising partners may also use cookies.

Jurisdiction & Dispute Resolution

Avenue Hampers is located in Perth. This agreement is subject to the governing law of Western Australia.

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Avenue Hampers agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator. We agree to share the costs of mediation equally between us.

Delivery Information

When will my gift hamper arrive?

If your delivery postcode qualifies for our Perth same-day delivery service, you'll receive an email once your gift hamper has been picked up for delivery and another confirmation once it has been delivered.

For Australia-wide hamper deliveries, all orders are sent via StarTrack Express. While we cannot guarantee a specific delivery date, most metropolitan areas typically receive their gift hamper within 1–3 business days after dispatch. Delivery to regional and remote locations may take a little longer.

Once your order has been dispatched, we'll email your tracking details so you can follow your hamper's journey.

What if I make a mistake with my order?

Simply reply to your order confirmation email as soon as possible with the changes you'd like to make, and our team will do everything we can to help.

If your hamper has not yet left our Perth warehouse, we can usually update your delivery address, gift message or recipient details at no extra charge.

For Perth same-day hand deliveries (within approximately 35km of Perth CBD), we can make changes right up until your hamper leaves our warehouse with one of our delivery drivers. Once your hamper is out for delivery, we are unfortunately unable to change the delivery address or delivery instructions.

For Australia-wide deliveries sent via StarTrack Express, we can only make changes before your hamper has been dispatched. Once your hamper has left our warehouse and is with StarTrack, the delivery is outside of our control. If the delivery address is incorrect, we may be unable to redirect the parcel. In some cases, the hamper will need to be returned to our warehouse before it can be resent to the correct address, with additional courier and redelivery charges applying.

To avoid delays, extra costs and disappointment, please check your order confirmation carefully and ensure all delivery details are correct before your hamper is dispatched.

SHipping & delivery FAQ's

Order before 2pm AWST, Monday to Friday for same-day delivery within approximately 35km of Perth CBD.

Same-day Perth delivery: From $17.95.

Order before 2pm AWST for same-day dispatch on Australia-wide orders. Most metro locations typically receive their hamper the next business day after dispatch via StarTrack Express (delivery timeframes are estimates only and cannot be guaranteed).

Can I select a delivery date?

Yes. If your gift hamper is being delivered within approximately 35km of Perth CBD using our Perth hand delivery service, you can select your preferred delivery date during checkout, and we'll deliver your hamper on that date we are unble to select a delivery time.

For Australia-wide deliveries outside our Perth hand delivery area, you can request a preferred delivery date at checkout. We will dispatch your hamper to arrive as close as possible to your requested date; however, this is a request only and cannot be guaranteed. Once your hamper has been dispatched with StarTrack Express, delivery is managed by the courier and is outside of our control.

If your gift is for a special occasion such as a birthday, anniversary or celebration, we recommend ordering a little earlier to allow for any unexpected courier delays, especially during busy periods or public holidays.

Yes! We deliver our premium gift hampers Australia-wide, making it easy to send thoughtful gifts to family, friends, clients and colleagues no matter where they are.

Orders placed before 2pm AWST, Monday to Friday, are dispatched the same business day from our Perth warehouse via StarTrack Express. Most metropolitan locations typically receive their hamper the next business day after dispatch, while regional and remote areas generally take 1–3 business days or longer depending on the destination.

If your recipient is located within approximately 35km of Perth CBD, they may also be eligible for our same-day Perth hand delivery service when you order before 2pm AWST, Monday to Friday.

Once your hamper has been dispatched, you'll receive tracking details via email so you can follow your gift every step of the way.

Yes you will be sent this to your email address and it will be sent to your mobile number provided at check out.

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